OUR TERMS AND CONDITIONS

 

We are delighted that you are thinking of having a treatment with us and look forward to welcoming you to Tilly Rose. Please have a quick read through the policies and procedures we have set up to help things run smoothly for customers and staff alike. Feel free to get in touch if you have any questions.

 

COMPETITION

You must be aged 18 years or over to be entered into the competition. You will be entered into the prize draw for the months immediately following your sign up. You must open and read our regular emails to find out if you are our winner and reply to that email within 7 days of us sending it to claim your prize. Unsubscribing from emails will automatically void your prize draw entry, as will multiple email addresses used by a single subscriber. The prize cannot be exchanged for cash or any other treatment but may be  transferred to another person subject to our approval. The prize must be redeemed within the time limit you are given (usually 1 month) and is subject to appointment availability, please book early to avoid disappointment.

 

BOOKING AN APPOINTMENT

For the most efficient service please book online via our website. Alternatively please feel free to telephone/WhatsApp on +44 1789 778349 or email us but please be aware that we do not have a full time receptionist. If we are busy doing treatments please leave a message, we will get back to you as soon as we possibly can.

 

ONLINE CONFIRMATION/REMINDERS

However you initially book, you should receive a confirmation email from our online booking system FRESHA. This may ask you to confirm your booking by inputting your card payment details and agreeing to our cancellation policy if you have not already done so. This is a well tested, secure system and no money will be debited from your card unless you cancel less than 24 hours before your appointment of forget to show up on the day. We can use these card details to pay contactlessly for your treatment once it is completed or you can choose to pay with a different card or payment method such as voucher, cash or Apple Pay on the day. Failure to confirm your booking may result in your appointment being cancelled by ourselves and our cancellation policy will apply. An appointment reminder will be sent to you via text and/or email 24 hours before your appointment, please use this to double check you have the correct time in your diary.

 

CANCELLING OR RESHEDULING

Should you need to do so, your appointment can be cancelled or rescheduled via your confirmation email or reminder text/email by clicking on ‘Manage Appointment’. As we do not have a receptionist this is usually the quickest way for you to do so and can be accessed 24/7. Alternatively either drop us an email or WhatsApp/call us on +44 1789 778349 and we will reply as soon as we can. You will be charged 30% of your treatment fee if you cancel with less that 24 hours notice or 50% of your treatment fee if you fail to show up to your appointment. This also applies to any appointments shortened by yourself on arrival. We do understand that circumstances are often beyond control but equally we do ask you to understand that we have overheads and wages to pay regardless of clients turning up. We also often have a waiting list for cancellations and need sufficient notice to be able to accommodate these clients. If you are unable to book the appointment time you would like then please drop us a message and we will add you to our waiting list.

 

ALLERGY PATCH TESTING

If you are having a treatment which requires an allergy patch test then please make sure this is booked for a minimum of 24-48 hours before your appointment. These are required on health and safety grounds and for insurance purposes even if you have had similar treatments at other salons. They must also be carried out if it has been more than 12 months since your last treatment with us or if you have had any change in your medical history. Failure to arrange and turn up for a patch test will result in your appointment being cancelled by ourselves and you may be charged as per our cancellation policy. We will let you know on booking if a patch test is required for your treatment and this will also stated if you are booking online. If you have any trouble booking your patch test then please get in touch.

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ONLINE CONSULTATION FORMS

To save time during your appointment we will usually ask you to confirm some details before your first visit which may also come to you automatically via your confirmation and reminder messages. If you have any difficulties completing this online, please do not worry as we can still do so for you in salon. Your details will of course be kept confidentially in accordance with GDPR regulations and not shared outside of our business. Please make us aware of ANY medical conditions you may have and medications or even natural supplements you are on during your initial consultation with us and before any subsequent treatments should anything change. These details will of course be treated with strictest confidence but can have an adverse effect with certain treatments/products so it is extremely important for your own safety and wellbeing that you let us know.

 

ARRIVING AT THE SALON

In order for us to offer the best possible service to all of our customers, please try to be punctual to your appointment. If you are late we may have to cut short or cancel your treatment and our cancellation policy will apply. We do not have our own parking at Tilly Rose but you may be able to find a space in the street outside (please note parking in the white boxes is limited to one hour). We recommend using the FREE village car park just 3 minutes’ walk away and located between the roundabout and the traffic lights by the bridge. Our entrance is located just off the High Street at the furthest end of the building to The Frog Pub. Please come in, sanitise your hands and come straight up our stairs to reception where you can have a seat if we are not ready to greet you. If the door is locked then please ring the bell and we will be with you as soon as possible. For this reason please do not turn up very early for your appointment as we may not be able to let you in right away.

 

AGE RESTRICTIONS

For the comfort and well-being of all our customers, we do ask that young children are not brought into the salon if possible and if they are, they must be supervised by yourself at all times for their own health and safety. Anyone having treatments under the age of 16 must be accompanied by a parent or guardian. Many treatments are restricted on health and safety grounds and for insurance purposes to over 16s or over 18s, please ask for more details.

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MOBILE PHONES

For the comfort of both yourself and other clients, we politely ask that all mobile phones are turned off or put on silent on entering the salon.

 

REFUSAL OF SERVICE

We reserve the right to refuse treatment to anyone on grounds of medical contraindications or age if we feel it would be unsafe or unsuitable to do so but will offer alternative treatments wherever possible. Also on the grounds of health and safety we will refuse to treat anyone who appears to be under the influence of drugs or alcohol. Anyone displaying aggressive or abusive behaviour to our staff or customers or disturbing them in any way will also be refused service.

 

COMPLAINTS

We will always do our very best to ensure you have an enjoyable experience at Tilly Rose but welcome any feedback from our customers if you feel we could have done better. We do not offer refunds but will always endeavour to put anything right that you are not happy about. Should you have any complaint about our services, salon or staff, please raise the matter with Maria who can be contacted at the salon or by email to hello@tillyrosebeauty.co.uk.

 

PRICING

Prices on this website, on any of our social media and on any paper pricelist, posters or flyers are correct at time of publishing. We reserve the right to update these at any time without given notice.
 

 

Thank you for your understanding.

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Maria Canning Prew, Owner, Manager and Senior Therapist

Tilly Rose Beauty Boutique